"Customer Support". That's their job. I recommend you get them to do it.

And I mean ride them HARD. They get paid for it.

The REFUNDS I have had! And so much more.

A nice (by which I mean threatening-as-fuck) letter can produce major dividends. Not personally threatening, of course; though if you are in a phone conversation, asking for their name can often produce a pure-adrenalin response, guaranteed to get results. Threatening the corporation, I mean. There are all sorts of ways you can poke them. But usually you don't even need to do that; simply complain.

I remember a monitor I got on Amazon in a sale, passive 3D, £120. Great fun, but in dark scenes, light spilled around the edges. Customer support. Replacement doesn't bleed but randomly switches off. Customer support. Replacement has light bleed issues. Customer Support. Replacement has no bleed issues but randomly shuts off. Customer Support.

I feel I am in a loop. It must show in my communications because boom! I get moved up to their next tier of Customer Service; English-speaking person with casual attitude happy to just make me happy at any cost. I feel like Jonathon Livingstone Seagull. She says, look, we have a shit-ton of return monitors right here in the warehouse (pastes inventory) says, "100% tested. Pick one, it's yours".

I scroll this list and right at the end, WTF! Their latest active 3D 120Hz monitor, in the shops less than a week1. I said that'll do and next day I gets it delivered.

No power cord or adaptor. She says sorry, that's the way their department is wired - usually replacing the same model. It's all good; I get a retail PSU and power cord the next day.

Oh but wait, I tell her, my old 3D specs don't work with this.

Within a week I have an Nvidia active 3D receiver and two pairs of active glasses to match.

About two months later I decided I didn't like active 3D and sold the whole lot for around £800.

800 quid buys a lot of monitor.

And change.

;o)